FAQs

Welcome to our FAQ section! Below you'll find answers to common questions about payments, shipping, tracking, and returns. If you need more help, feel free to contact us — we’re happy to assist!

Payments & Security

1. What payment methods do you accept?

We accept Visa, Mastercard, and PayPal for a seamless and secure checkout experience.

2. Is my payment information secure?

Absolutely. At JSA Beauty, we use SSL encryption (Secure Socket Layer) to protect your personal and payment data during transmission. Your card details are used only for the current transaction and are not stored on our servers.

3. How do I know my payment details are safe?

Your payment data is encrypted and transmitted securely. We follow industry best practices to keep your information protected from unauthorized access.

4. Can I use PayPal to pay for my order?

Yes! PayPal is a safe and convenient payment option available at checkout.

5. Will I receive a confirmation of my payment?

Yes, once your payment is successfully processed, you’ll receive a Purchase Confirmation email with your order details.

6. Do you store my credit card information?

No, we do not store any credit card details after the transaction is completed.

🔐 Personal Information Safety

1. How do you protect my information during checkout?

We use secure encryption technologies to protect your sensitive data, ensuring it's safe throughout the checkout process.

2. Is my credit card info saved after purchase?

Nope! Your payment information is used only for that transaction and is not retained for future use.

📦 Order & Tracking

1. How do I track my order?

After placing your order, you'll receive:

  • A Purchase Confirmation email with your Order ID.

  • A Shipping Confirmation email (within 2–3 business days) that includes your tracking number.

Use the tracking link provided to check the delivery status. Please allow 3–5 days for the tracking link to update.

2. Can I change my order after placing it?

Yes — but only within 12 hours of placing your order. Email us ASAP if you need to update shipping information.

🌍 Shipping & Delivery

1. Where do you ship from?

Our products are curated from trusted global partners across Europe, Asia, and North America — ensuring you get unique, high-quality beauty items at the best prices.

2. How long does delivery take?

  • USA Orders: 7–15 business days (after shipping)

  • International Orders: 15–20 business days
    Delivery time may vary depending on Customs and local handling.

Returns & Exchanges

1. Can I cancel my order?

Yes — orders can be canceled within 6 hours of purchase. Once your Shipping Confirmation is sent, cancellation is no longer possible as your order has been processed.

2. How do I return a damaged or defective item?

Email us at jayatrisarkar2050@gmail.com with the subject line:
“Return: Damaged or Defective Item - Order #XXXX”
Please attach a photo of the item. We’ll guide you through the return process.

3. Do you refund shipping costs on returns?

Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Need More Help?

If you have questions not covered here, feel free to reach out:
📩 Email: jayatrisarkar2050@gmail.com
We’re here to make your beauty journey easy and joyful 💖